HYPERION HERBS’ SHIPPING POLICY

Last Updated: 10/13/2019

Thank you for visiting and shopping at My Website (change this). Following are the terms and conditions that constitute our Shipping Policy.

 1. Domestic Shipping

a. Processing Time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

b. Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Mail Class Delivery Speed Delivered Times
Priority Mail Express Overnight Guarantee Delivered 7 days a week
Priority Mail 1-3 Business Days Delivery Mon-Sat
First-Class Mail 1-3 Business Days Delivery Mon-Sat

 

*Overnight delivery is only available for orders with delivery addresses within the continental United States and prior contact with a Hyperion Herbs’ Representative is required.

Delivery delays can occasionally occur.

c. Shipment to P.O. boxes or APO/FPO addresses

Hyperion Herbs ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

d. Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

 2. International Shipping Policy

Please review your country’s Importation Regulations carefully before placing your order, as we are not responsible for items refused by Customs in accordance with their prohibition policies**

a. Rates may vary depending on the location, weight of items ordered, and the delivery address.

b. International orders/shipments may be subject to Customs fees or taxes charged by the country in which your order is delivered. We have seen these fees range from 0% – 50%.

c. Hyperion Herbs is not responsible for paying fees charged by Customs or the rate charged by Customs. It is the customer’s responsibility to pay the Customs fee.

d. If you refuse to accept your package at Customs due to high Customs fees, we are not responsible for refunding that order or reshipping the order via another carrier. The package will be abandoned at Customs. If you want a refund on your order, you are responsible for paying the customs fee to ship the package back to us. As such, once the package is received back to our warehouse, you will be credited for the cost of your order minus the original shipping charge and minus the customs charge to send the package back to us.

e. International orders/shipments may be subject to possible opening of and inspection of goods by Customs officials in the country of delivery. Hyperion Herbs is not responsible for orders that are held up at Customs, damaged by Customs, or refused entrance by Customs due to this process.

f. Hyperion Herbs is not responsible for reshipping orders that are refused at Customs. If Customs refuses a package, sends it back to us, and we receive it back from Customs, we can issue you a refund for the order ***In the event the package is not returned to us by Customs or is lost in transit, we cannot issue you a refund. *** We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.

3. Special Circumstances

If you have special circumstances related to shipping, please reach out to our Support Staff prior to placing your order. Our Support Staff can be reached atinfo@hyperionherbs.com .